KIA Motors Iberia has launched a new program called KIA Colectivos, through which workers from different companies who have reached an agreement with KIA can benefit from the best deals on the purchase of new vehicles of all available models.
Pentasoft has developed an online platform -accessed exclusively through the website www.kiacolectivos.com- to allow these workers to take advantage of these conditions as quickly and easily as possible. Choosing the offer that best suits the needs of each user is a very intuitive process, which comes without any kind of obligation. The only thing that is asked of users is to fill out a short form, selecting the version and color of the desired vehicle.
It is at this point that Pentasoft, through our multichannel platform InfoKia (KIA Customer Service Center), takes care of managing and qualifying all requests by contacting the person concerned in order to provide more information, give details of the nearest official KIA dealership, as well as to make sure that the customer is sent a coupon which must be presented when completing the purchase. We carry out the request process in less than 24 hours so that users can avail of their deal as soon as possible.
The contribution from Pentasoft in this program is crucial, as we are responsible for the following tasks:
- Providing info on KIA Colectivos through a specific 902 number
- Qualifying requests from Infokia, thereby increasing the conversion rate
- Multichannel communication with customers and dealerships (web, phone, livechat, etc.)
- Analysis of results
KIA was one of the leading brands in the Spanish market to offer exclusive discounts on its website, in addition to being the first to use the term 'outlet' to describe this type of service -an expression that is commonly used by other brands of the sector today-.
We at Pentasoft are specialists in managing final consumers, and we have spent the last 10 years working with major brands across a wide variety of sectors by providing them with the necessary services, products and tools that enable the optimization of working relationships with their potential and existing customers. If you would like a more detailed look at how we can manage your brand-customer relationship, we recommend that you visit our section on success stories.